Happy Raging Christmas

Employee Generated Content

Southwest Airlines flight attendant David Holmes has become something of a minor Internet hit after passengers posted cellphone videos of his hip-hop inspired takes on the standard cabin announcements.

Brands, esepcially in the UK, are trying more and more to distinguish themselves through their staff, who are now seen as the front line of a brand. B&Q, Asda, Sainsbury's and more all want to show their authenticity and fluffy personality, which makes perfect sense.

The disturbing thing is though someone, somewhere is now probably trying to sell this clip....

Viral Trends

Duncan Watts recently wrote “If society is ready to embrace a trend, almost anyone can start one–and if it isn’t, then almost no one can”. 

Essentially his theory is, that to succeed with a new product, it’s less a matter of finding the perfect hipster to infect and more a matter of gauging the public’s mood. There will always be a first mover in a trend, but since they generally stumble into that role by chance, they are basically an “accidental Influential.”

The difficulty in viral trends is that the online world can be incredibly volatile. Brands are desperately seeking to find a comfortable transparency with which to embrace their customers and yet retain some control of the message. Online PR groups try to start trends or opinion by involving key influencers to kick start further discussion, but this can't work every time.

So perhaps the disease metaphor is misleading. 

Trends are more like forest fires: There are thousands a year, but only a few become roaring monsters. That’s because in those rare situations, the landscape was ripe: sparse rain, dry woods, badly equipped fire departments. If these conditions exist, any old match will do.